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Legal

Terms of Service

Effective [Effective date]

These Terms govern the use of PlayableDesk by businesses. They form a contract between [Company legal name] (“PlayableDesk”, “we”) and the organization named in the order form or invitation (“Customer”, “you”). If an order form signed by both parties conflicts with these Terms, the order form wins.

1. Definitions

  • Platform — the PlayableDesk web application at https://app.playabledesk.com, including the editor, the AI agent, exports and review links.
  • Studio Services — playable ads our team produces for you under a Studio plan.
  • Customer Content — everything you or your users upload or create in the Platform: projects, assets, briefs, prompts and comments.
  • Deliverables — playables and variants we produce for you as part of the Studio Services.
  • Users — people you invite to your organization (owners, admins, editors and viewers).
  • AI Credits — the usage allowance for the AI agent included in your plan (1 credit corresponds to US$0.01 of AI model cost).
  • Order Form — the plan, price and term we agree with you in writing (including by email).

2. Accounts and access

PlayableDesk is for businesses only. Access is by invitation: we create your organization and invite its owner, and your admins invite your Users. You are responsible for your Users, for keeping their credentials confidential, and for removing access when someone leaves. Editor seats are limited by your plan; viewers are not.

Our studio team may join your organization as “PlayableDesk Studio” members to deliver Studio Services and support. They do not use a seat and their AI usage is not charged to you. Your admins can switch this access off at any time, which ends it immediately; Studio Services that need access are paused while it is off.

3. Plans, trial and fees

  1. Trial. We may offer a free trial (normally 14 days) with a limited amount of AI Credits and a sample playable. When the trial ends, your organization becomes read-only until a paid plan starts.
  2. Term. Paid plans run for the term in the Order Form (normally 12 months) and renew only if we both agree in writing.
  3. Invoicing and payment. Fees are invoiced quarterly in advance and paid by bank transfer within the time stated on the invoice, quoting the invoice’s payment reference. Prices exclude taxes, which you pay where applicable (reverse charge applies where required).
  4. Start of service. A paid plan starts when we receive the first payment, unless we grant provisional access until a due date.
  5. Late payment. If an invoice is overdue we will remind you. If it is still unpaid 14 days after its due date, we may make your organization read-only until payment is received. Your Customer Content is not deleted because of late payment.
  6. Changes. Upgrades, extra seats, extra playables and AI Credit top-ups are agreed in writing (for example via a billing request in the Platform) and invoiced as agreed.

4. AI Credits

Your plan includes a monthly AI Credit allowance; admins may set personal monthly limits for Users. Monthly credits expire at the end of each service month; purchased top-ups expire 12 months after purchase unless stated otherwise. When credits run out, the AI agent stops until the next month or a top-up — the rest of the Platform keeps working. Credits have no cash value and are not refundable.

5. Studio Services

  1. Studio plans include the number of playables per service month, and variants per playable, stated in your plan. Requests are made in the Platform with a brief.
  2. A playable counts toward the month in which we deliver it. Up to one month’s unused allowance carries over to the next month only; it does not accumulate further.
  3. Each playable includes reasonable revision rounds within the original brief. A substantially new concept counts as a new playable.
  4. Timelines are estimates and depend on a complete brief, timely feedback and access to your assets.

6. Ownership and licences

  1. Your content. You own Customer Content. You grant us a licence to host, process and display it only as needed to provide the Platform and Studio Services, and to provide support.
  2. Deliverables. Once the related fees are paid, we assign to you all our rights in the Deliverables, excluding our pre-existing materials (the Platform, its engine, templates and general know-how), for which you receive a perpetual, worldwide licence to use them as part of the Deliverables.
  3. Exports. Playables you export may be used on any ad network, during and after your subscription. The runtime embedded in exported playables is licensed to you for that purpose.
  4. The Platform. We own the Platform. You may not copy, resell, reverse engineer or build a competing product from it.
  5. Feedback. We may use feedback you give us to improve PlayableDesk, without obligation to you.

7. AI features

The AI agent uses third-party models (currently from Anthropic and OpenAI) under business terms that do not allow the providers to train their models on your data. We do not use Customer Content to train AI models. AI output can be wrong: you are responsible for reviewing playables before publishing them and for making sure your ads comply with the policies of the networks you use and with applicable law.

8. Acceptable use

You will not use PlayableDesk to create or distribute content that is unlawful, infringing, deceptive, malicious (including malware or code that harms users’ devices), or that breaches ad-network policies; to attempt to access other customers’ data; to probe or overload the Platform; or to circumvent usage limits. We may suspend access that puts the Platform, other customers or the public at risk, and will tell you why.

9. Data protection and security

We process personal data in Customer Content on your behalf under our Data Processing Agreement, which forms part of these Terms. How we handle data about our own contacts and website visitors is described in our Privacy Policy. We maintain the security measures described in the DPA.

10. Confidentiality

Each party keeps the other’s non-public information confidential, uses it only for this agreement, and shares it only with people who need it and are bound by similar duties. This does not apply to information that is public, already known, independently developed or legally required to be disclosed.

11. Warranties and disclaimers

We will provide the Platform and Studio Services with reasonable skill and care. Otherwise, the Platform is provided “as is”. We do not guarantee any advertising results, approval by ad networks, or uninterrupted availability. Maintenance is scheduled to minimise disruption.

12. Liability

Neither party is liable for indirect or consequential loss, or for lost profits, revenue or data, except where such liability cannot be limited by law. Each party’s total liability under this agreement in any 12-month period is limited to the fees paid or payable by you in that period. These limits do not apply to your payment obligations, to breaches of section 8, or to liability that cannot be limited by law.

13. Suspension, termination and your data

  1. Either party may terminate for material breach not cured within 30 days of written notice.
  2. When a subscription ends, your organization becomes read-only for 30 days so you can export your work. We then delete Customer Content within 90 days, unless the law requires us to keep it. You can ask us to delete it sooner.
  3. Fees for the remainder of a committed term remain payable unless we terminate for our breach.

14. General

We may update these Terms; we will give at least 30 days’ notice of material changes, which apply from your next renewal unless you agree earlier. Neither party may assign this agreement without consent, except in a merger or sale of the business. Neither party is liable for delays caused by events beyond its reasonable control. This agreement is governed by the laws of [Country / State], and the courts of [City] have exclusive jurisdiction.

15. Contact

[Company legal name], [Registered address], [Country]. Registration: [Registration number]. Email: legal@playabledesk.com.